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My husband and I made a reservation with ACE Car Rental on Airport Road on St. Martin a month before our arrival. We have been going to the island for 15 years, and had never used this company before- and we NEVER WILL AGAIN! When we arrived at the Airport Road...
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Anonymous
John E. Stait

My wife and I just returned from 10 days in Saint Martin, landing at SXM. Feb. 18-28, 2017. We took a chance on ACE Car rental because it was less expensive. We made a reser...

Anonymous
Anonymous

Got a flat tire and had to pay for a new one, worst customer service in the Virgin Islands...definitely worth spending 50 more bucks for a better company. This place is a huge...

Simpson Bay, Sint Maarten
#555018
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I reserved a car in Atlanta. Flying in from Los Angeles on a red eye to Atlanta when I got to the Ace desk the woman told me that my reservation was for 7 AM and it was 10:30 AM so the reservation was cancelled and the rate was not going to be honored. She said "you...
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LTCC
LTCC

How is this bait and switch? You yourself admit that you blew the arrival time.....your delay is not their issue

#497214
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The overall service was not bad. They did not have the car I originally wanted but they re-adjusted and I was out in my rental car in less than 15 mins. Up until then I was satisfied with the service and I would recommend anyone to go to this place for their car rental...
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#496409
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I just got a call from Ace that a car that I returned a week ago was short 7 gallons of gas. I filled the car in Round Rock which is only a 20 minute drive from the airport where I rented it. When I returned the car, I checked the gauge, and it was exactly the same...
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Anonymous
Chris

Never again!!!! Shopped around for a car. Saw that ACE was very competitive. Well...showed up at Gatwick Airport and was greeted by the Eastern European mafia. Sketchy cha...

#492492
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On May 8 we rented a car a t o'hare location and while on the road to SC discovered that this "new" car had no working A/C. Three of us, me my wife and 3 year old daughter ended up traveling from Chicago to SC for 12 hour without the A/C. My daughter cried for the...
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#489457
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I arrived to pick up my rental that was booked through expedia and was supposed to be paid for by my company. The lady informed me that they needed a credit card. I gave her a debit card and she wanted to put a hold on it for $250. I then gave her a credit card and she...
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#401189
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We rented a car in Austin, Texas from ACE Rentacar and upon taking the car we did an inspection. In addition to what they had listed as existing damage, I found a broken shroud under the front bumper and I pointed out a rock chip on the hood. The attendant was standing...
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Anonymous
Nick

Same thing happened to me. Picked up a car with about 5 or 6 little dents. They were all listed on the car out paper. The car was renturned and the attendant ticked off the sa...

#220457
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I recently rented a car from Ace Rental car in Milwaukee. First, don't be fooled it is not located on airport property, you'll need to take a shuttle off site. Not a problem as they were very prompt and courteous. I used my debit and expected a hold to be placed on my...
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Anonymous
travelagentlady

All car rental companies do this, not just the little ones.

#192424
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