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Ace Rent A Car Car Rental Review

What was booked online was not delivered does not covered unlimited mileage as advertised prices were completely change and a punt return even though it's 2 days early no refund after stating the differences in prices and according to their agreements was able to get some refunds stay away not recommended
1.2
Details
Additional Fees
Additional Services
Billing Practices
Customer service
Discounts and Special Offers
Diversity of Products or Services
Insurance Quality
Location
Price Affordability
Product or Service Quality
Reliability
Value for money
Website
#962219
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STAY AWAY FROM THIS COMPANY!!!!!!!!!!!!!!!!!!!!! In November this year(2016) we made arrangements for a car rental from Ace rentals in St MAARTEN. We arrived to pick up our vehicle. They provided an older model Hyundai Accent with 50k. The year of the vehicle was...
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1.0
I didn't like
  • Unfair charge
#960137
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Short Review on November 18, 2016

Classic bait and switch. They offer great prices but charge for,mileage. Be careful!
#957337
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Ace Rent A Car Customer Care Review

So my friend and I arrived in St. Martin at 8:00 from Toronto and went to the ace car rental booth to get our car only to find the man had left. When I spoke to him the next day he just stated that they close at 8. Even though myself and another customer had reservations. He couldn't have cared less. Disgusting service
Willemstad, Curacao
#946281
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reserved my reservation with ACE thru Rental cars.com for Aug 24, 2016; when i got to the agency they literally forced me to get their basic insurance coverage or show them my insurance policy (which i would never do being on vacation); so they strong armed me to get...
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#942592
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Ace Rent A Car Car Rental Review

This place was worst car rental I have used. Waited 45 minutes to get picked up 30 minutes to get a dirty car with a low tire pressure light. I strongly advise you pick another rental place
1.0
Details
Additional Fees
Additional Services
Billing Practices
Customer service
Discounts and Special Offers
Diversity of Products or Services
Location
Price Affordability
Product or Service Quality
Reliability
Value for money
Website
#935829
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I wish I had seen these reviews. I reserved a car on the internet for a hundred and ten dollars. I had seen the liability insurance cost as $ 7.90 a day, but thought I would check with my insurance and credit card. I arrived at 11 pm on September 20th. While waiting...
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1.0
#923706
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I rented a car from Ace two days ago when I landed at Miami. Yesterday, 3 fraudulent charges appeared on my credit card, one for over $150 for GETT, a taxi app for a company based in NYC; and two charges each for $25 for LYFT, another taxi app. I have never used a taxi...
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Anonymous
Anonymous

I left Florida yesterday and right after I returned the rental I had three fraudulent charges 45,25 and 10 dollars

2.8
I liked
  • Rental car
I didn't like
  • Stealing my debit card info
#909417
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Took 2 buses and a train to "ace rent a car" in Surrey to be told they are an affiliate of Ace and are actually routes, thus they could not give us a car as Ace's under age policy is 21 and a underage charge, while theirs is 23. This is even though we had called twice...
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1.0
#894043
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The service is terrible to say the least,they are like hungry sharks just waiting to start on the b.s. about insurance all the other hidden fees ,place looks like a dump dirty,they dont honor the reservation when you arrive and start the up sell on the rental and the...
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1.0
I didn't like
  • Price add-ons
  • Wait
  • Bad customer service
#892153
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