Ace Rent A Car Toyota Car Rental Reviews

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Most Helpful Review

ACE Rent a Car - Service 1 of 1 people found it helpful
Worse customer service ever!Rented auto at the at Ft. Myers airport, long wait for shuttle to off- site facility . Small dirty office with not even one chair for seating. Car was seemingly unwashed which required further cleaning before leaving the premise. Manager misinformed us about the hotel location and sells and unneeded product (toll fee pass). Upon returning the car and advising that the hotel was located the exit before reaching the...
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If I could give this company less than one star I would.My night started out by waiting 30+ minutes for a shuttle to the off site rental building. Once I arrived I saw that there were many unhappy families waiting inside. Long story short: Ace overbooked by at least 12 families. I was there for 45 minutes before I could get an employee to talk to me about the situation and even then I was brushed off very rudely. I was told that there were...
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