Ace Rent A Car
Reviews and Complaints
Caution voiture non remboursé
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Verified Reviewer | College Park, GeorgiaDouble charged
- Well
Preferred solution: My money or two more days.
User's recommendation: Use someone else
Overpayment/no customer service to resolve
Horrible at doing business! They are a rip off!
- Poor service
- Charge more than agreed apon
- Poor customer service in person
Preferred solution: Full refund
User's recommendation: Stay far away!!! They don't have a clue to how to treat their customers!
Reservation was confirmed for 10 pm which was 653 euro, i even have text messages from them confirming 10:30pm arrival time and car seats for my infant babies, az Chanel 3 TV will come to the airpor
User's recommendation: Go to any other rental you will be happy not to deal with ACE
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Verified Reviewer | New York, New YorkDouble charged
User's recommendation: Just watch your bill
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Verified Reviewer | Naples, CampaniaPick up
Preferred solution: PICK UP PLACE
Wrong pricing
- Easy booking
- Do not answer and charge late fees
Preferred solution: Full refund
User's recommendation: Go elsewhere
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerHorrible Company
The man who helped us was nice however, when I was speaking to the representative, he failed to mention anything about gas. They didn't have options for prepay for the gas, no sign, current prices (nor did they offer or say anything.) I also read the rental agreement and it mentions NOTHING about gas.
Well, they charged me $9.99 a GALLON which resulted in an additional $121 charge. In addition, i now have another additional $200 charge for no reason.
NEVER USE THIS COMPANY! with the rating of 3.2 at the FLL location, they truly deserve to go out of business and really should update their rental agreement.
- Cheap
- Hidden fees
- Rental agreement not accurate
- Bad customer service
Preferred solution: Full refund
User's recommendation: Just don't use them, period.
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Fort Snelling, MinnesotaDirty rental and cannot connect with customer service
When I finally left the mpls ace rental car lot it was 1:45am, I was supposed to pick it up at 11pm. It took almost 3 hours for their system to except one of the credit cards that had more than enough credit on them to cover their $300 deposit.
After I'd say the 15th time trying my CC's one magical decided to go through for some reason? I Sign some papers get a wimpy little Kia after the guy just got telling me how Kia keeps on making their cars crappier and crappier, head straight to where I'm staying and I'm so exhausted I got to bed by 3:30am. Long story longer when I got out the that wimpy kid the next morning I go to retrieve the change that fell out of my pocket omwh the night before and under the drivers seat I just disgusting.! Old used dentastix, peanuts from a candy bar, gum wrapper, a couple pennies, a safety pin and sand.!
Name things that you'd find under a car's seat.? The top 5 answers under were under that Kia's. There was also little dings and knicks all around the fringe of the car, so naturally I immediately reached out to Ace. Long story just a little longer, I promise.!
I've been trying contact Ace at the MPLS location where I originally rented the dirty Kia Forte and also the customer service line.
Which all that number does is hang up on you after you make any selection. For Ace to retain me as a customer after all of this the compensation should have to greatly exceed my expectations.
- Airport shuttle
- Long wait over 2 hrs
Preferred solution: Let the company propose a solution
User's recommendation: Rent at your own
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Verified ReviewerOvercharged my credit card
Preferred solution: Full refund
False advertisement
Lost keys
- Unable to make phone contact
Preferred solution: See if they have my clearly marked house key ring in their lost and found, in Fort Lauderdale Airport location.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Lafayette, LouisianaWorst place to rental a car
Preferred solution: Let the company propose a solution
User's recommendation: Never rent from here
Forgot item in rented car
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