Additional Fees
Billing Practices
Customer service
Price Affordability
Product or Service Quality

I rented online through Nu Car rentals and was directed to ACE Miami. The car had many dings but the real problem was the ACE service.

I had a guaranteed rate and confirmation for 10 days which I presented when I picked up the car. From the start, the ACE rep was looking for a way to charge me more than my original agreement even though my credit card had already been charged in full when I made the reservation. Additionally, I was charged 80% more than the rental rate for tolls and insurance (which I did not need). The ACE service rep printed the agreement per (what I thought was) my original confirmation.

When I returned the car, I was informed that I would be charged for four additional days because he had changed the dates on the contract.

Both NuCar and ACE are a scam, the staff is dishonest, surly and dismissive. DO NOT use this company!!

Product or Service Mentioned: Ace Rent A Car Car Rental.

Reason of review: Pricing issue.

Monetary Loss: $139.

I liked: Airport shuttle.

I didn't like: Customer service, Difference between online and actual rates.

Company wrote 0 public responses to the review from Jul 10, 2017.
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