I rented online through Nu Car rentals and was directed to ACE Miami. The car had many dings but the real problem was the ACE service.
I had a guaranteed rate and confirmation for 10 days which I presented when I picked up the car. From the start, the ACE rep was looking for a way to charge me more than my original agreement even though my credit card had already been charged in full when I made the reservation. Additionally, I was charged 80% more than the rental rate for tolls and insurance (which I did not need). The ACE service rep printed the agreement per (what I thought was) my original confirmation.
When I returned the car, I was informed that I would be charged for four additional days because he had changed the dates on the contract.
Both NuCar and ACE are a scam, the staff is dishonest, surly and dismissive. DO NOT use this company!!
Product or Service Mentioned: Ace Rent A Car Car Rental.
Reason of review: Pricing issue.
Monetary Loss: $139.
I liked: Airport shuttle.
I didn't like: Customer service, Difference between online and actual rates.