Not resolved
2.8
Details
Customer service
Diversity of Products or Services
Price Affordability
Product or Service Quality
Reliability
1 comment

I rented a car from Ace two days ago when I landed at Miami. Yesterday, 3 fraudulent charges appeared on my credit card, one for over $150 for GETT, a taxi app for a company based in NYC; and two charges each for $25 for LYFT, another taxi app.

I have never used a taxi app, and I have never before had any issue with my debit card. I am absolutely convinced that an ACE employee is responsible for the theft. Without a doubt, this is my worst experience with a car rental company.

GETT has offered to refund the charge once it can confer with my bank. As for LYFT, it does not list a telephone number. I had to submit a claim online, the only available option for now.

Product or Service Mentioned: Ace Rent A Car Car Rental.

Reason of review: Problems with payment.

I liked: Rental car.

I didn't like: Stealing my debit card info.

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Anonymous
Green Island, New York, United States #1206427

I left Florida yesterday and right after I returned the rental I had three fraudulent charges 45,25 and 10 dollars

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