ACE Rent a Car - Owner of company verbally harassed me and took my rental car in middle of reservation

I arrived at the Atlanta airport at 3:30 pm and had scheduled a 4 pm car pick up.The car I was provided, late, was extremely old and scratched.

When I began driving the car, I realized its steering was faulty to a point that it was unsafe; the car was swerving profusely. When I got to my hotel, I called the Ace rental company and said I needed a new car--this one was legitimately unsafe. They said they did not want to drive out to me in traffic (in spite of the fact that I had plans that night), so they waited until 8 pm, 4 hours later, to bring me a new one, completely ruining my night. The new car had a seat that was far too low and I was unable to see over the steering wheel, in spite of the fact that I'm 5'3".

I called the company back and was told the seat could not be raised and I requested a new one, for safety purposes. My husband called the owner of the company and asked for his last name so he could call the corporate office, to which the owner replied, "It is none of your *** business, I can do whatever I want." The owner of the company and another employee came to my daughter's home with a replacement car--the same one with faulty steering--and verbally abused me in front of my daughter, screaming that they were going to charge me an extra $150 for bringing me a new car. The owner of this joke of a company was so angry that he and his employee took both the replacement car AND the old car (which still had my belongings in it!) and drove away, leaving me completely stranded. When I ran after the car, the owner of the company attempted to run me over (also in front of my daughter) and said that if I touched the car he would call the police.

He has since attempted to charge my credit card.Meanwhile, I will be sure that his company is removed as a suggestion from all potential rental sites.

This review is a subjective opinion of a user.
Report Comment Private message author

More Review Details

Insurance Quality
Product or Service Quality
Customer service
Price Affordability
Discounts and Special Offers

  • What I liked
      No items
  • What I disliked
    • Bad attitude and bad service
    • Customer service
    • Ace does not honor reservations
    • Owner verbally assaulted me

Reason of review:
The owner acted criminally
Preferred solution:
Let the company propose a solution
Monetary loss:
Product or service
Toyota Corolla Rental
Review category
review #632410

Author wants to be contacted by the company. Learn more

Had an experience with ACE Rent a Car? Submit review ›
Helpful? 1 Yes 1 0 No 0
Had the same issue 0 Yes 0
Comment as anonymous As anonymous or Log in
OR Is it your business? Respond to your
customers as verified company representative.
Apply for a Free Plan

May 07, 2015 #981212

I call bee ess on this. You would have called the police, not wasted time on this bogus site whining.

1 0 Reply
Great comment! Would you like to convert it into review?

You will be able to edit the text before publishing.

You May Also Like

× You are about to contact

Review submitted through "Contact Us" will not get published on the site or forwarded to ACE Rent a Car. However, many companies do monitor reviews on our site.

You were reading a complaint about ACE Rent a Car.
Filing a new complaint about