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On January 5, 2019 we prepaid for our rental in Orlando, FL. On arrival, the car reserved from Hotwire was not the one we were promised, nor was it anywhere near the airport. A very frightening dangerous van ride to an "off location". After an hour, at night, in a very...
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Anonymous
Anonymous

A 3rd party booking agency connected to second rate company. Formula for disaster. But I'd guess you know that now. I wouldn't deal with either of them just out of general pri...

1.0
I didn't like
  • Overall price i payed for a standard service
  • Worst agency ever
  • Unfair charge
#1448294
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Ace Rent A Car - Deceptive advertising on Priceline re: Restrictions on unlimited miles

Upon arrival to pick up rental car my CDL was viewed and I was told because I was a local resident the rental car was limited to 100 miles daily, I informed personal that I also reside in Santa Rosa Ca. to no avail
#1447120
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I rented a car at the ACE at Atlanta airport this month. I had a minor accident when a car sideswiped my car as I was stopped in a median waiting to go into traffic. When I arrived to drop off my car I missed my flight because they were taking pictures of the damage...
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1.8
I didn't like
  • Company policy is
  • Not billing car rental insurance should be illegal
  • Staff having no clue about their own terms and conditions
#1430663
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11/20/18, Ft. Lauderdale, FL. Got a good rate at Ace online for 13 day rental through Hotwire. After taking the shuttle to the remote Ace location and processing paperwork they would not accept my credit card for CDW and liability waiver. Said I had to buy their...
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1.0
#1404760
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8/9/18 booked a car on Hotwire.com w/ date & time needed. When all was done booking confirmed day & time which I assume I was getting printed out my reciept w/ confirmation # notice it was wrong time it automatically took it as p/u @ 12:00pm & d/o @ 12:00 pm. My flt...
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#1347769
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We book a rental minivan 2 months prior to our familiy vacation. We call 5 mins ago before picking up the rental van, we were so excited specially the kids. We went on two locations but does not exist so we call the company and they said “ your car is waiting and don’t...
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1.0
#1345034
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We have a reservation for minivan ahead two months prior. At first we got lost because they have multiple address that they didn’t change and we go different places miles away. We called the company and give us the correct address and we were advised not to be late...
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#1344395
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Never ever rent from Ace Car Rental. Having rented hundreds of cars in the US and abroad from almost every major company, I have never seen such unprofessional service. I rented from the Las Vegas airport location. They left me waiting for their shuttle for almost an...
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1.0
I didn't like
  • Worst company ever
#1340006
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I had to pay $1000 more for the car rental once we got to England because the card I booked with was different from the card I had to pay with. The card I booked with was my wife's and the card I needed to pay with was mine. She did not bring hers with her. We have...
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GrimySumatranRhinoceros
GrimySumatranRhinoceros

very upset and disappointed

1.0
#1336138
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Ace Rent A Car - Terrible, unprofessional company

Waited 1/1/2 hours to get rental. Still not helped. 1 worker!!! Really! They were saying it would take 3 hours before they could help. Rude reps. They do not answer phone. Phones just kept ringing. *** dirty place. They need to close this company. So unprofessional. I left after waiting 1-1/2 hours. I rented from a much more reliable, reputable, professional company. Close this place down.
1.3
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#1325095
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