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Reserved a med. sz. car for 09/12/2017 until 09/15/2017. Only vehicles avail. without paying upgrade were Dodge Caravan and Jeep. Other customers told same thing. One actually demanded transportation back to terminal so he could rent from another company. I finally...
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#1110280
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Ace Rent a Car is horrendous

I plan on filing a report with the BBB as well. Ace should be audited and investigated for unethical business practice, and fraudulant charges against customers. I was overcharged for a car. 5 days later, I am still trying to get in contact with a manager. Continuously told that one is not available.
1.5
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#1106371
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Ace rent a car is terrible

Waiting in line for an hour!! Each customer takes 20 minutes to process. 30 people in line. UGHH!!! Never again. It takes longer to rent a car than to fly from Ohio to Orlando!!! No cars available at check in
1.3
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#1101165
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Ace Rent A Car - Run away from ACE rental car!!!!

The address for the location in Denver, Colorado was incorrect. We ran around in circlrs using our phones for location. We asked other rental agencies for help. My heart hurt in my chest and my daughter experienced the same symptoms. Traveling is stressful and anything that reduces stress is helpful. I will go to Hertz in the future. Run away.
#1096409
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Ace Rent A Car in Aurora, Colorado - Not happy with stinky dirty car!

This was a total mess of a rental car! We picked up in Denver and car had Florida plates,thats not the problem.The car was never. Washed,windows dirty,car had food in it but the worst was the SMELL! We could not get the stinch off of us! I will never use ACE again!
1.3
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#1091755
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I rented a car from Ace through justfly.com this was the worse experience I've been through. It started when I arrived to pick up the car I didn't have a major credit card so they charged a extra $10 a day. When I returned the car the attendent said I was all set I...
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1.0
#1088571
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AGED DRIVERS BEWARE - BEWARE - BEWARE ACE RENT A CAR SUCKS Not only will they let you down but they will not even have the courtesy to reply to your e-mails. History of this most unpleasant experience of an 83 year old driver: 27 June 2017 while in Sydney, made a...
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1.0
I didn't like
  • No respect for customer
  • Bad service
#1085379
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Ace Rent A Car - Ace car rental is the worst!!!!

Ace Rental is by far the worst car company I have ever rented from. I rented the car online and got to Las Vegas and there were no cars. Once we finally got a car, they forced this "loss" insurance on me that I think maybe illegal and as a journalist I plan to research. The car we finally ended up with was filthy with food all over the floor. Do not rent a car from th ever.
1.0
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#1080560
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I rented a car out of Denver Colorado. The rep said the vehicle had a full tank and it did not. Upon returning the vehicle the receipt stated my deposit was returned after waiting seven days I have yet to receive anything. I called the customer care number only to be...
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1.0
#1077645
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I rented online through Nu Car rentals and was directed to ACE Miami. The car had many dings but the real problem was the ACE service. I had a guaranteed rate and confirmation for 10 days which I presented when I picked up the car. From the start, the ACE rep was...
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1.0
I liked
  • Airport shuttle
I didn't like
  • Difference between online and actual rates
  • Customer service
#1072478
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