We reserved a full sized car with ACE car rental Buffalo airport.After we got to the airport, we called the pick up number many times, no one answered the phone.

We waited and waited in the cold, finally a nice Sleep Inn van driver helped us get hold of someone. ACE car rental is located within a hotel, the hotel van driver picked us up. He tried to phone the ACE people for us several time without success. He found a mid size car only, our luggage would not fit.

Again he phoned the ACE people and spoke to a human, but he was told all they had at that location was two mid size cars. After more than an hour of back and forth, we were finally referred to Thrifty car rental down the road. What a difference it was. We were taken care of by Thrifty immediately and got a car within 5 minutes!

Dealing with ACE was the worst car rental experience we ever had, we travel both domestically and internationally a lot. We felt like we were in a third world country dealing with ACE.

It is hard to understand why it is still in business.

This reviewer shared experience about poor customer service and wants this business to "ace should not be in business". The author is overall dissatisfied with Ace Rent A Car. The most disappointing about car rental from Ace Rent A Car was did not honor service and did not answer phone or pick us up Reviewer wants customer support to reach out to him or her ASAP for further discussion of this matter.

Also, you can continue reading comments about Ace Rent A Car.

Check out the best and the worst companies in Rentals category for more informed decision or compare Ace Rent A Car to other companies on our site.

Had an Experience with Ace Rent A Car?

Write a review


Terms of Service
Post Comment

You May Also Like

Be ware: SIXT are Liars, greedy and Opportunist Sixt "I rent cars over 16 times in last 13 months in Orlando, from that I used to like SIXT Rent a Car and rent 7 times… and i can tell..." Read more 17 year old minor Scammed of $1601.87 by Rent A Wheel Rent A Wheel "First off i'm a 17 year old guy. I have a 2005 Hyundai Tiburon GT and needed tires badly, I have a friend who referred me to "Rent a Wheel"..." Read more Enterprise Rent A Car - Wheels/Tires STOLEN from personal vehicle left at Enterprise Enterprise Rent A Car " We dealt with DESPICABLE, INSULTING customer service after having four wheels and tires stolen from our personal vehicle that was left on their lot during our vacation. Our wheels..." Read more Anchor Your Assets Lease Guaranty - BAIT AND SWITCH !! anchoryourassets.com and anchoryourassetsinc.com SCAM! BEWARE !! Anchor Your Assets Lease Guaranty "anchor your assets lease guaranty that goes by anchoryourassets.com and anchoryourassetsinc.com advertises that you get an apartment approval without "paying a dime" upfront right on their webiste, front and center...." Read more Resella Pharmaceuticals - Fake company , please local police should arrest them Resella Pharmaceuticals "in july i bought 5x Calcium Hydroxyapatite Microsphere Gel with order number #2635 with track number UA377288431US and UA377288431US using usps, however my package never come until now, i try..." Read more Yourswigs - BUYERS PLEASE, PLEASE BEWARE!!!!! Yourswigs "I looked on Yourswigs website and found the wig below that says "Sale". The wig was just what I was looking for. There website said Human Hair and the cost..." Read more Stackcommerce Dealsandriodauthority Techdeals And Icollege - TechDeals, https://deals.androidauthority.com/, bad products Stackcommerce Dealsandriodauthority Techdeals And Icollege "Supposed great deal offered for " Ultimate CompTIA+ Lifetime Certification Bundle " with life time access suite of 8 CompTIA products. It uses CompTIA like images in advertisement. Product is..." Read more Adventure RV - AVOID AdventureRV.net Adventure RV "If anyone is in the market for RV parts, I would STRONGLY DISCOURAGE you from dealing with AdventureRV.net. I recently had one of the worst customer encounters of my life..." Read more